Number 1: Getting some practical AI training for their team
Interacting with ChatGPT is not a normal thing for a person to do, we’re not used to new things like prompt engineering and GPT’s. In our experience, without any training, it will get 10% maximum adoption. Whether you’re using Copilot, ChatGPT or Gemini, it doesn’t matter. You need to get a great trainer in and inspire your team on all the incredible things these tools can do. That will flip the mindset.
Number 2: Fix a process
Copying/pasting into ChatGPT in different ways by different teams isn’t ever going to get more than an incremental improvement, but mapping an entire process, say your customer onboarding or complaint management process, and then seeing how long it currently takes, mapping the ways AI can improve each of those steps, finding the right tools or building your own solution will have a radical impact, and in some cases of over 90% improvement.
This will also be far more measurable, you can tweak the process, and get multiple team members using it.
Number 3: Get the CEO driving it
I love how we’re seeing videos of CEO’s speaking different languages, embracing this tech. It’s the only way you’re going to lead a change, start driving it from the top. Finally, get the senior leadership team to identify their top 3 initiatives and pitch it to the CEO, the top ones get funding. Put it clearly on the agenda.
See you next week, or join our workshop on August 7th.
Dawid
